Terms and Conditions
- Laundry Counting and Check-in
All laundry items will be counted upon delivery at the client. All items being collected will be counted in at the laundry. Clean Laundry Solutions will accept the count by the client and the client will accept the count of the laundry. - Control Sheet Record-Keeping
All items sent and received will be recorded in the control sheet book provided by CLEAN Laundry Solutions. The original control sheet and a second copy will be sent to the laundry, with the original returned with the clean laundry. The copy will remain at the client for record-keeping purposes. - Collection and Delivery Times
Collection and delivery of laundry will occur daily or otherwise by agreement. - Turnaround Time and Par Levels
While we strive to return your linen within 24 hours, we recommend maintaining at least three par levels of linen to account for any unforeseen delays. CLEAN Laundry Solutions will not be held responsible for guest dissatisfaction due to late deliveries, when sufficient par levels would have mitigated such issues in normal circumstances. - Notification of Delays
In the event of any delays or issues with your laundry, the housekeeping staff will be promptly notified by CLEAN Laundry Solutions. - Emergency or Earlier Delivery
Should an emergency or earlier delivery be required; CLEAN Laundry Solutions will make every effort to accommodate such requests. - Communication via WhatsApp Group
All daily operations communications between parties must occur via the designated WhatsApp Group created for this purpose. This ensures that all involved staff are made aware of any special instructions or requests.
LINEN AND TOWEL REPLACEMENTS:
Should CLEAN Laundry Solutions lose or damage the client’s linen, replacements will be made at the following rates. Based on a linen par level of 3, and an average occupancy of 75%, each linen item has a lifespan of 150 washes. Since each item is washed 0.75 times per day, we can calculate the lifespan in days: Thus, each item of linen will last for 200 days before reaching the end of its useful life.
Replacement Schedule
Based on the linen lifespan and usage, a replacement schedule according to the different stages of the linen’s lifespan will be as follows.
|
Washes/Used |
Condition |
% of Lifespan Used |
Estimated Days in Service |
Replacement Cost (%) |
|
0 – 30 |
Excellent |
0 – 20% |
0 – 40 days |
100% |
|
31 – 60 |
Good |
21 – 40% |
41 – 80 days |
75% |
|
61 – 90 |
Fair |
41 – 60% |
81 – 120 days |
50% |
|
91 – 120 |
Worn |
61 – 80% |
121 – 160 days |
25% |
|
121 – 150 |
Damaged/Unsuitable |
81 – 100% |
161 – 200 days |
10% |
|
Over 150 |
Expired/Condemn |
Over 100% |
More than 200 days |
0% |
Should the hotel have less than 3 par linen level this replacement percentage will be adjusted accordingly.
Dry Cleaning and Clothing Laundry
While we take utmost care in handling your garments and guests’ garments, we shall not be held responsible for any damages, including but not limited to shrinkage, change of colour, runs, rips, tears, or other damages caused by the cleaning process.
We also cannot assume liability for garments with existing weaknesses, defects, or improper care labels.
Please note that we are not liable for missing items unless explicitly listed on the laundry form at the time of pickup.
By continuing to use our services, you agree to these terms and conditions. CLEAN Laundry Solutions is committed to providing quality laundry services, and we appreciate your cooperation in ensuring smooth operations.